There may be dirt, salts from sweat, lint, grease, or other grime interfering with your Fitbit’s charging contacts or even clogging your Fitbit’s button(s.) So give your Fitbit a good, old-fashioned cleaning! You may need to repeat this a few times to get it unlocked. Some Fitbits include a water lock mode, which disables the screen and button(s) from responding to touches and swipes.ĭry your Fitbit and double-tap your screen (Inspire and Luxe) or long-press the side button (Sense series and Versa 3+) to turn off its water lock. Verify your Fitbit isn’t in water lock mode If that’s blocked, your screen usually dims automatically. Your Fitbit’s ambient light sensor looks like a black dot on the side of your Fitbit device. Removing any case or screen protector is best to ensure it’s not blocking the ambient light sensor. If your Fitbit isn’t charging, check out this article: Fitbit not charging? What to do if your Fitbit won’t charge Once you fully charge your Fitbit, try seeing if the screen now shows up and is responsive. If you always charge using the same wall outlet or port, changing it to a different one-it often helps! It’s better to charge your Fitbit via a wall outlet than your computer’s USB ports due to some limitations on your computer port’s power. Sometimes, the problem is simply a faulty cable or a port that isn’t working properly. If the battery icon doesn’t appear, try using a different charging cable or a different USB port. Pay attention to the charging pins on the charging unit–they should be clean, even, and not pushed in. ![]() If you’re unsure whether your Fitbit is charged, place it on its charger and wait a few minutes to see if the battery icon appears on the screen. Sometimes it’s the simplest solutions that work the best, so make sure to check that your Fitbit is charged before you start troubleshooting. This might seem obvious, but it’s always worth checking. How do I get my Fitbit repaired or replaced under warranty?.Contact Fitbit customer support about problems and warranty info.How do I turn off and shut down my Fitbit?.Fitbit stuck on looking, searching, or device not found? Here is how to fix it.Read on for more tips and step-by-step instructions on this list of top tips. They normally replace Fitbits if the screen doesn’t turn on after you tried all the troubleshooting steps. If your Fitbit is covered under its warranty (1 or 2 years, location dependent), reach out to Fitbit Support.This tip works particularly well when your Fitbit’s screen doesn’t work, but it still records data and syncs with the Fitbit app.Let your Fitbit’s battery completely drain by keeping it off its charger and letting it naturally use all its battery.If your Fitbit still records information and sends it to the Fitbit app, try this tip first. ![]() ![]() Change your Fitbit’s clock faceusing the Fitbit app.Restart (reboot) your Fitbit using the side button(s) or the button on your charging cable.Check that the charging pins are equal in height. Clean your Fitbit and its charging cable.If you recently used the Fitbit when swimming or other water sports, keep the Fitbit off its charger and let it thoroughly dry out (usually a few days to a week–use a fan near the watch to speed this process.). ![]()
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